1. The 14-day trial
A newly configured store may use the full-feature trial for 14 days, subject to the version’s trial controls. Downloading the trial through this website does not require payment-card details and does not automatically charge you or create an automatic paid renewal.
Use the trial to check compatibility and important workflows. Before a paid purchase, confirm your required features, support, price/taxes, licence duration and invoice/store/device allowances with Tech Aditya in writing.
2. First paid licence: 7-day refund window
If KaratDesk does not meet your needs, email a refund request within 7 calendar days after your first paid software-licence purchase. We offer a full refund of the amount paid for that covered licence, after verifying the transaction and purchaser. You do not have to prove a software defect to use this initial window.
A brief reason can help improve the product but is optional. We may offer troubleshooting, but accepting it is not a condition of a valid refund request made within the window. Requests sent in time remain in time even if verification is completed later.
3. Activation problems, duplicate payments and later requests
If you paid twice for the same order, or a promised activation cannot be supplied, contact us so we can correct the issue or refund the affected payment. These cases are not dismissed simply because the initial seven days have passed.
After the voluntary first-purchase window, we review other requests individually, including material defects, services not supplied or a product that does not match agreed features. Any remedy required by applicable law remains available. A change of mind after the window is not automatically refundable.
4. Renewals, upgrades and separate services
The voluntary seven-day offer is for the first paid software licence, not automatically each renewal, additional licence or upgrade. Any separate refund/cancellation terms must be clearly agreed before payment, and statutory rights remain unaffected.
Custom development, migration, training or installation work must have its own written scope, price and cancellation terms before work begins. The software-licence refund does not silently change those separate terms. We will not use an undisclosed “service fee” to reduce an otherwise full licence refund.
5. How to request a refund
Email 6677aditya@gmail.com with the subject “KaratDesk refund request”. Include your name/business, purchase date, payment or invoice reference, and store activation ID if available. If you cannot locate a reference, contact us for help identifying the purchase.
Do not send banking passwords, OTPs, full card credentials, encryption keys, customer databases or recovery passphrases. We may request proportionate transaction verification; we will not ask you to disclose secrets to obtain a refund.
6. Processing and payment method
We aim to acknowledge requests within 48 hours. Once eligibility and the transaction are verified, we will initiate an approved refund within 5 business days, normally to the original payment method. If that method cannot be used, we will agree a lawful alternative with you.
Your bank or payment provider may take additional time to credit the funds. Business days exclude weekends and applicable public holidays in India. We will provide an update if verification or a provider issue causes a delay; legally required timelines still apply.
7. Licence and records after a refund
After a refund, your right to use the refunded paid entitlement ends and you must stop using it. Keep your own business records and portable backups. A refund does not transfer ownership of those records to us, and we do not remotely erase your local database as a condition.
Before uninstalling, changing devices or altering a licence, use available export/backup options or ask for help preserving records. Offline licences may require administrative follow-up; do not assume a refund is a technical data-deletion or remote-revocation service.
8. Your legal rights and complaints
This policy does not exclude remedies for defective, deficient, misrepresented or undelivered products/services where applicable law provides them. It does not remove chargeback, consumer-forum or other lawful remedies. No blanket “no refunds” rule overrides mandatory rights.
For an unresolved issue, email our business/support contact at 6677aditya@gmail.com. We aim to acknowledge complaints within 48 hours and address them within one month, subject to any shorter legal requirement. See the Contact & Support page for our address.